About CTCI

Policy Statement

　

Quality Policy

Ever higher quality

Researching and embracing continuous improved quality management mechanism.

　
Quality is the essence of reliability, and as CTCI is dedicated to being the world’s most reliable engineering service provider, we are never satisfied with our systems and checks or the cost efficiencies and value these can bring our clients.

Over the decades, we’ve refined a comprehensive quality management system that anticipates and catches problems before they occur. Of course, even the best-laid system encounter unforeseen challenges, and if they do, we are quick to acknowledge and address them. Based on our corporate philosophy and mission, we establish quality policy, our commitment to quality is as following: 

　
　

Quality PolicyDownload PDF

Quality Management System CertificateDownload PDF

　
　

HSE Policy

Innovating safer, healthier workplaces & environments

Fusing international standards with academic insights.

　
Ask any of our employees what the most important aspect of being reliable is, and they will answer “safety.” As the heart of our organization, we’re committed to doing everything we can to keep them, the worksites they operate on, and the people for whom they are responsible, safe.

It’s a passion that envelops our organization and comes to life in a system we call “Total HSE”. This philosophy drives everyone in the organization to continually update our HSE standards in line with best international practice while seeking leading-edge insights from academic experts and HSE specialists.

For a long time, we have kept improving our practices to conform with the ISO High-Level Structure (HLS) management system. We regularly hold HSE Senior Executive Review Meetings, and report the HSE policy and implementation results to the board of directors regularly to ensure the effectiveness of the HSE management system. Furthermore, CTCI actively develops its own HSE best practices, including:
We are also actively cooperating with academic experts in Taiwan to develop improved methodologies for HSE performance evaluation.
　
　

HSE PolicyDownload PDF

HSE Management System CertificateDownload PDF

　
　

Sustainability Policy

Engineering at the Core, Sustainability as Our Mission

Leveraging global engineering expertise to advance climate and nature-based solutions while fulfilling social responsibilities, safeguarding a sustainable future for our planet

CTCI believes that economic growth should go hand in hand with environmental sustainability and social inclusivity. We have outlined a vision of "Guarding the Earth with Constant Innovation in Green Engineering" and integrated the concept of sustainability into our corporate culture. Our goal is to "make ESG the core competitiveness and DNA of the company." We achieve this through a strategy "align CTCI's core competencies with the realization of UN's SDGs and materiality issues," and with Operations and Governance, Social Participation, and Environmental Protection as our three core pillars, we are committed to:
ESG Policy Statement Download PDF

Information Security Policy

Up-to-date and Continuously Improve the Information Security Management

Modern enterprises make extensive use of IT systems. In order to maintain corporate governance and reduce operational risk, CTCI is committed to developing various information security control measures, protecting the company's important information assets, pursuing the purpose of sustainable operation and winning the trust of customers.

CTCI established an Information Security Management System (ISMS) in accordance with ISO 27001 Information Security Management Standards and President is doubled as the CISO, in order to fulfill the following requirements of information security:
　
　
　
　

Information Security Policy StatementDownload PDF

　
　

Intellectual Property Management Policy

Protect Intelligence, Build Dreams Globally

Building a rigorous management system, and implementing the intellectual property rights protection

　
CTCI is committed to establishing and improving an intellectual property management system to facilitate collaboration among units in the acquisition, protection, maintenance, and utilization of intellectual property. Through systematic intellectual property management, the Company not only protects its core technologies and brand image but also actively prevents intellectual property risks to ensure the Company's legal rights. This dual benefit of intellectual property management and business development lays a solid foundation for the Company's continued success in both domestic and international markets. We commit to:
　
　

Intellectual Property Management PolicyDownload PDF

Taiwan Intellectual Property Management System Certificate Download PDF

Human Rights Policy

 CTCI's Human Rights Policy (https://www.ctci.com/www/ctci2022/pdf/en/2025ehrpolicy.pdf) follows the UN Global Compact, the Universal Declaration of Human Rights, the UN Framework and Guiding Principles on Business and Human Rights, and the Ruggie Framework. CTCI Codes of Ethical Conduct (https://www.ctci.com/www/ctci2022/upload/page/PG74-F26.pdf) clearly prohibits any form of discrimination or exclusion based on gender, race, religious belief, political inclination, sexual orientation, seniority, nationality and age, as well as conducts of sexual harassment, violence and threats at the workplace. To meet our commitment on building a workplace free from harassment and discrimination and to prevent sexual harassment at the workplace, CTCI has not only stipulated relevant regulations and procedures in our Employee Handbook, but also intensified advocacy for new employees. In addition, an employee feedback mailbox is provided (HR@ctci.com.tw) to facilitate communication through email, and a dedicated unit was set up to respond and handle relevant issues. To effectively control whistle blow reports received and maintain a smooth and impartial investigation process, an inter-departmental team of members approved by the Reward and Penalty Review Board will be in charge of investigating the content of the complaints and submitting the investigation report.
 
CTCI Human Rights Impact Management Framework Download PDF
CTCI Human Right Policy Download PDF

Energy Management Policy

Energy Innovation, Sustainable Growth

Enhance energy efficiency, reduce energy consumption and greenhouse gas emissions

Based on CTCI Group’s professional engineering expertise and management capability, the organization is committed to achieving efficient, sustainable, and safe use of energy. It actively fulfills its corporate social responsibility and complies with the requirements of ISO 50001:2018. The energy policy serves as the guiding principle for the Energy Management System, which is reviewed and updated annually to ensure its continuing suitability, adequacy, and improvement for the headquarters building of CTCI Group.
Our Commitments:
Energy Management Policy  Download PDF
Energy Management System Certificate  Download PDF

Personal Data Protection Policy

In accordance with the management objective of “establishing a comprehensive management framework and implementing personal data protection,” CTCI places great importance on and respects the rights and interests of all personal data subjects. CTCI makes the following commitments to enhancing the soundness and execution quality of our personal data management system through the following corporate governance measures:
At the same time, CTCI also regularly reviews the protection system, continuously focuses on laws, supervisory authority guidelines and management development trends related to personal data protection. Also, we review the appropriateness and operational effectiveness of the personal data protection management system and make rolling adjustments as well as optimization according to the company's business strategy and practical needs, ensuring that the personal data protection mechanism meets the latest requirements and maintains a sound governance structure.

CTCI maintains a zero-tolerance attitude toward personal data incidents and actively handles related events. If any personnel of our company encounter improper personal data incidents, they can report through the reporting platform or email CTCI@conductwatch.com.tw set up by our company. Our company will investigate and carry out subsequent handling in accordance with relevant regulations.

This year, CTCI University offers the training course "Employee Integrity and Code of Ethics," which includes the "Principles of Personal Data Protection," with a total of 3,420 people trained. At the same time, CTCI also conducts social engineering attack drills on 50% of employees each quarter, with each employee participating in at least two drills per year.

Personal Data Protection Policy Download PDF
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