Building a Sustainable and Healthy Workforce: CTCI’s Safety and Health Management Strategy

— Peter Chen, Senior General Manager of HSE Department, CTCI Corp., Group Engineering Business

A healthy workforce is the cornerstone of sustainable business operations. As a globally recognized EPC contractor—“No. 1 in Taiwan and among the world’s top 100”—CTCI not only prioritizes the safety and well-being of its more than 8,000 employees worldwide, but also actively extends its influence to supply chain partners to jointly enhance workplace safety and health management. Through systematic management, the cultivation of a strong safety culture, and the adoption of technological tools, CTCI continuously improves risk identification and management effectiveness. In doing so, it builds a resilient value chain that balances business growth with sustainability responsibilities, making a healthy workforce a key driver of engineering quality, talent retention, and global competitiveness.

Senior-Level Commitment: Making Safety and Health a Competitive Advantage

CTCI recognizes that promoting a healthy workforce requires alignment from the top down. Through executive commitment, institutionalized management, and regular reviews, the company ensures the effective implementation of its safety and health policies. CTCI has established policy statements on health, safety, and environment (HSE); on human rights protection; and on the prevention of workplace violence, all jointly signed by business unit heads, the President, and the Chairman—demonstrating a firm commitment to safety, health, and the goal of zero occupational accidents. In addition, the President issues an annual Open Letter on HSE, encouraging all employees to continuously strengthen safety awareness and implement safety management in every aspect of their work.

Top-Down Execution: Embedding Safety Awareness into the Organization

CTCI emphasizes leadership by example and company-wide implementation, transforming safety from a set of rules into a deeply rooted culture, so that employees not only simply comply with regulations, but also proactively identify risks, respond promptly, and pursue continuous improvement. Managers at all levels demonstrate their commitment through management by walking around, site inspections, and participation in HSE activities. At the same time, events such as safety pledge ceremonies, celebrations of safe man hours, and recognition of subcontractors or personnel with outstanding HSE performance are organized to reinforce positive incentives and strengthen employees’ awareness and commitment to safety.

Hazard Prevention at the Source: Strengthening Risk Assessment

To enhance hazard prevention at the source, CTCI has established an occupational health and safety risk assessment mechanism in accordance with the ISO 45001 framework. Action measures are developed based on different risk levels, with ongoing tracking and review of implementation effectiveness. In response to the 2025 amendments to the Occupational Safety and Health Act, CTCI has accelerated the revision of its internal SOP document, the PS-102 “Project Occupational Health and Safety Risk Assessment Management Procedure.” This revision incorporates risk assessments into both the planning/design and method statement phases, requiring comprehensive hazard identification, analysis, evaluation, and risk communication. This approach ensures that design units consider construction safety and feasibility during the planning stage, enabling risk control to begin at the project’s source and aligning with the principle of inherent safety.

Health Management: Providing Comprehensive Support

CTCI promotes comprehensive health management by integrating diverse resources, including medical consultations, health risk management, physical and mental health promotion, and massage services by visually impaired therapists, to fully address employees’ well-being. Since 2024, the company has significantly increased health examination subsidies, offering differentiated support based on age groups. In 2025, it further introduced exclusive health check-up programs for retirees, extending health care from active employment into retirement and demonstrating its long-term commitment to employee care.

CTCI also places strong emphasis on maternal health protection and family-friendly policies, including maternal health assessments, lactation facilities, and extended maternity and paternity leave. In 2025, the company introduced “CTCI Well-Being Care Leave,” granting employees seven days of half-paid leave annually to care for family members, with additional leave available for those with children under six, helping employees better balance work and family responsibilities.

To prevent unlawful workplace incidents, CTCI has established a formal “Declaration on Unlawful Workplace Infringement Prevention” and related management procedures, clearly adopting a zero-tolerance stance. A comprehensive reporting, investigation, and response mechanism has been implemented, complemented by Employee Assistance Programs (EAP), psychological counseling, and wellness courses. These measures enhance awareness of mental health issues and improve access to support, fostering a safe, respectful, and supportive work environment.

Technology-Driven Risk Reduction: Real-Time Risk Identification

Construction sites involve diverse and rapidly changing risks. CTCI leverages “technology-driven risk reduction” as a key strategy to enhance site management efficiency and risk control capabilities. A range of hardware and software tools have been progressively introduced, including AI-based access control systems, real-time site monitoring, a Line-based HSE inspection system, a behavior-based safety observation app, heat hazard sensing and alert systems, and anti-collision alarms. These tools strengthen on-site risk identification, real-time warning, and management effectiveness.

To further enhance site safety management and optimize reporting and tracking processes, CTCI has established a QHSE Management System (QHSEMS) with corresponding management guidelines. The system includes modules for HSE incident reporting, man hour statistics, audits and corrective/preventive actions, regulatory identification, fine ticket and improvement ticket reporting, life-saving rules and stop work authority reporting, and subcontractor evaluations—demonstrating tangible progress toward systematic and digitalized HSE management.

Working Together: Building a Safe and Healthy Sustainable Supply Chain

Project safety and employee health depend not only on internal management but also on the collective commitment of the entire supply chain, including subcontractors. Therefore, CTCI has incorporated “safe and healthy working environments” into the core of its sustainable supply chain management. Through structured evaluation, auditing, and guidance mechanisms, the company supports suppliers and subcontractors in continuously improving their HSE performance.

CTCI has also established a dedicated HSE evaluation system for subcontractors, focusing on their safety performance, training, incident records, and improvement actions. By extending its safety culture beyond the organization to project sites and partners, CTCI is shaping a sustainable engineering supply chain that is safe, healthy, and resilient.

Conclusion

Building a healthy workforce requires long-term commitment and continuous improvement. Starting with strong executive commitment, CTCI integrates cross-functional collaboration, quantitative target management, alignment with international standards, source-based hazard prevention, technology-driven risk reduction, comprehensive health management, and talent development. These efforts have gradually fostered a company-wide safety culture, earning CTCI the prestigious “Sustainable Leading Enterprise for a Healthy Workforce Award (Model Award)” from Taiwan’s Ministry of Labor. Looking ahead, CTCI will continue to create a healthy and fulfilling workplace, joining hands with clients, partners, and the supply chain to build a safe, healthy, and resilient working environment.