Employee Rights and Benefits

Human Rights Protection

In 2016, CTCI completed our human rights policies in accordance with the main spirit of the UN Global Covenant (UNGC), the Universal Declaration of Human Rights and the UN Framework and Guiding Principles on Business and Human Right and the Ruggie Framework. These policies have been applied to relevant regulations.
▼ CTCI Human Rights Due Diligence
Subjects Affected subjects Human rights issues Evaluation/communication channels Mitigation measures Compensation measures
Employees Indigenous peoples Female with disability
  • Protection of indigenous peoples
  • Work environment safety
  • Anti- discrimination
  • Child labor problem
  • Working hour and wage
  • Freedom of religion, speech, and association
  • Collective bargaining, and Personal data privacy
  • Employee Opinion Platform
  • Complaint hotline
  • Labor-Management Conference
  • Senior Executive Seminar
  • Employee satisfaction survey

Educational Training: During new employee training, we focus on the promotion and introduction of sexual harassment prevention, personal data protection, legal regulations, workplace safety and hygiene to enhance our employees' human rights awareness. Provide a friendly workplace environment

  • Employee opinion platformRecruitment of professional consultation psychologist
  • Entrust external professional units to hold CTCI Group employee assistance programs (EAPs)
  • Prohibition of workplace violence and prevention and treatment in the workplace
  • Entrusted external professional units to hold CTCI Group's Employee Assistance Program (EAPs); four lectures were held in 2018
  • Recruitment of professional consultation psychologist
  • Monthly physician on- site consultation service
Employees Employees who are pregnant and breastfeeding Health (Pregnancy and breastfeeding) Abnormal fetus or miscarriage and lactation difficulties Planning and implementing maternal protection plans Provide physicians and nurses to consult and improve the management of breastfeeding rooms
Employees Employee Employee's family dependents Health (cancer) Suffering from cancer
  • Organizing regular cancer screening
  • Holding relevant lectures on strengthening anti- cancer education
  • Health consultation of on- site physicians
  • Special consultation for resident doctors
  • Resident doctor's disease self-care counseling
  • Follow-up and care of the nurse
Employees All employees Health Poor health checkup results
  • Health check reminders and publicity as prescribed by the regulations
  • Employee health check result management
  • Handling health promotion activities
  • Resident physician work suitability assessment
  • Provide complete medical resources
  • Caregiver tracking and care
Employees All employees Health (occupational disease) Occupational disease and occupational hazard occurred
  • Implement overwork and ergonomic musculoskeletal injury prevention plan in accordance with the Occupational Safety and Health Administration, Ministry of Labor
  • Designing a management and reporting system; organizing occupational safety meetings on a regular basis
  • Occupational disease assessment and health guidance by resident doctors
Suppliers / contractors Employees of contractors Foreign labors Privacy (supply chain management)
  • Supplier meeting Self-evaluation by vendors Factory on-site auditing
  • Regulations of Supplier/Contractor Contracting Management
  • Non-disclosure agreement
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Customers Owner's employees Privacy Owner meeting Confidentiality commitment -
Community Local residents
  • Light pollution prevention
  • Open public space
  • Water resource protection
  • Avoid community relocation
  • Complaints reported by residents
  • Residents visitation
  • Community forum
  • Complaint calls from members of the community
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▼ Human Rights Risk Matrix for CTCI

▼ Human Rights related training
Ratio of personnel undertaking training (%) Ratio of personnel undertaking training (%)
2016 2017 2018 2016 2017 2018
Male 100 96.70 100 124 88 108
Female 100 98.36 101 39 30 31
Total 100 97.12 102 163 118 139
Note : Executed in the pre-service training for new employees

Unimpeded Communication Channel

(Employee Engagement) Survey

Survey topic 2016 survey 2018 survey
Recovery rate 80% 89%
Survey results

48% (male 49%; female 45%)

The colleagues with high level of recognition of CTCI are willing to promote CTCI, and take pride in being a member of CTCI, and are willing to make more contributions to the success of CTCI.

32% of colleagues are generally satisfied with the current situation

21% of employees with low level of recognition of CTCI need us to pay attention and require further communication, improvement, and encouragement to improve the level of identity.

64% (male 66%; female 59%)

The colleagues with high level of recognition of CTCI are willing to promote CTCI, and take pride in being a member of CTCI, and are willing to make more contributions to the success of CTCI.

19% of colleagues are generally satisfied with the current situation

17% of employees with low level of recognition of CTCI need us to pay attention and require further communication, improvement, and encouragement to improve the level of identity.

Improvement plan

Performance management

Rewards and recognition

Career development opportunities

Career development opportunities

Career development opportunities

Performance management

Career development opportunities< /p>

Rewards and recognition

Survey project Content of the survey: corporate branding, executive management, performance and advancement, career planning, learning and development, rewards and benefits, sense of achievement at work, teamwork, delegation of authority, work-life balance, communication, innovation, talent retention, division of labor and resources, etc.

Comprehensive Benefits

CTCI offers our employees a comprehensive benefit system that is better than the statutory standards, including the different types of unpaid leaves, group Insurance, employee stock trust, language and professional training, etc. 
▼ Benefit system that is superior to statutory requirements
Item Description
Standard leave without pay
  • Employees who fall ill may apply for unpaid leaves.
Group insurance
  • The Company fully covers health, accident, and occupational hazard insurance.
  • Employees can select hospitalization insurance, accident injuries medical insurance, maternity insurance,parents' hospitalization medical insurance, cancer medical insurance, and funeral allowance (the Company will cover 60% of self-selected insurance, and employees will pay 40%).
Stock option
  • "CTCI Corp. Employee Stock Option Committee" was established to handle employee stock trust funds.
Language training
  • TOEICtrainingsubsidy:50%ofthecostofeachactualtrainingsessionwillbesubsidizedforunlimitednumber of sessions up to NT$12,000.
  • TOEIC exam subsidy: The first time an employee applies for subsidy of TOEIC examination fees, the date of the test must be after the said employee has joined the Company. There are no limitations of subsidy on test results. For the second time (inclusive), the test results need to exceed the last TOEIC standard that was obtained. There are no limitations on the number of aids that could be provided. For employees whose TOEIC test results have met the requirement for the Associate Chief Engineers, subsidy will no longer be provided.
Professional training
  • For employees that are selected to go on short-term professional training as required by their positions, all training fees would be paid by the Company if the training is no longer than six weeks.
Project Management Professional (PMP) Certification
  • The Company covers certification exam fees and the annual fee of PMI (Project Management Institute)of NT$12,000 for the first year.
Continuing education
  • For those that are selected to study in domestic or overseas educational institutions as required by their positions, all academic and miscellaneous expenses as well as dissertation aids will be sponsored by the Company for the duration of the studies.
  • By the end of 2018, 60 employees that were recommended to study and obtain EMBA degrees by the Company had graduated.
Externships
  • For those who need to undertake studies due to the nature of their work or participate in training or internship programs due to their work or on-the-job training, the Company will not only provide salaries but also financial aids if the duration exceeds six weeks.
▼ Employee welfare expenditure amount (NT$)
2016 2017 2018
67,958,850 60,655,100 60,470,900

2018 CTCI Family Event

Health Care and Promotion

CTCI is committed to creating a healthy and friendly workplace where employees work in a safe and secure environment. 

▼ Health Care
Standard health promotion service Primary scope of service Number of persons serviced in 2018
On-spot physician consultation service General physiology examination, health examination report consultation, health education and consultation and special outpatient services (including health checkup follow-up, occupational hazard, maternity health and protection, occupational disease evaluation, career aptitude assessment, etc.) 415
Nurses' Health Promotion Services General day-to-day and emergency medical care and treatment, health consultation, health checkup data management and analysis, research and development of health promotion programs and related activities, regular checks on the injured and ill employees, and acting as a contact person for medical institutions. 550
▼ Health promotion service
Item Content Number of persons used the service
Health promotion Healthcare promotion seminar A total of 1,514 people in 2018
Employee Assistance Program (EAPs) Mental Health Courses A total of 555 people in 2018
Psychological counseling Counseling services for workplace adjustment, work stress, interpersonal relationships, career planning, self-discovery, relationships, family and parenthood, sorrow and loss A total of 59 people by 2018
"CTCI Employee Overseas Living Handbook" Provide information on infectious diseases and epidemic prevention to our employees stationed overseas. A total of 254 people received the handbook in 2018
AED (automated external defibrillator) An apparatus for resuscitation of patients suffering from sudden heart arrest. The headquarters building was certified "AED Safe" by the Department of Health, Taipei City Government in 2017. This device can also come to rescue when an accident occur in the area.
Coin-operated electric massage chair Used by 702 people